Legal
Privacy Policy
Last updated: 20 August 2026
1. Who We Are
Vantage Vehicle Logistics (“we”, “us”, “our”) is a vehicle recovery and transport company based in Bromley, London. We are the data controller for any personal information collected through this website.
Contact: info@vantagevehiclelogistics.co.uk
2. What Personal Data We Collect
When you use our website or services, we may collect:
- Contact details: name, phone number, and email address
- Location data: pickup and delivery postcodes
- Vehicle information: registration plate, make, model, and vehicle condition
- Business details: company name and position (trade account enquiries only)
- Usage data: pages visited and how you navigate our site (via analytics, if enabled)
3. How and Why We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Processing quote requests and emergency callouts | Performance of a contract |
| Dispatching recovery crews and communicating ETAs | Performance of a contract |
| Managing trade account applications and invoicing | Performance of a contract |
| Sending service updates relevant to your booking | Legitimate interest |
| Improving our website and services | Legitimate interest |
| Complying with legal obligations | Legal obligation |
4. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties who help us deliver our service:
- Twilio — SMS and voice notification infrastructure for dispatch alerts
- WhatsApp (Meta) — when you initiate contact or we send dispatch updates via WhatsApp
- Legal authorities — if required by law or to protect safety
All third-party processors are required to protect your data in line with UK GDPR.
5. How Long We Keep Your Data
- Quote and booking data: up to 12 months after your last interaction
- Trade account records: up to 6 years for accounting and legal compliance
- Marketing enquiries: up to 3 months if no engagement
After these periods, data is securely deleted or anonymised.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data (where no legal obligation to retain)
- Object to processing based on legitimate interest
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time (where consent is the legal basis)
To exercise any right, contact us at info@vantagevehiclelogistics.co.uk. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) at any time.
7. Cookies
We use cookies to improve your experience on this site. For full details, see our Cookie Policy.
8. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy.
9. Contact Us
For privacy-related queries or to exercise your rights, contact us at:
Vantage Vehicle Logistics
Bromley, London
Email: info@vantagevehiclelogistics.co.uk
Phone: 020 3051 9020