Terms & Conditions

1. About These Terms

These terms and conditions govern your use of the Vantage Vehicle Logistics website and services. By requesting a quote, booking a service, or using this website, you agree to these terms. These terms are governed by the laws of England and Wales.

2. Our Services

Vantage Vehicle Logistics provides:

• 24/7 emergency vehicle recovery and roadside towing
• Accident and non-runner vehicle recovery
• Planned vehicle transportation (private and trade)
• Auction and dealer vehicle collections and deliveries
• Trade logistics for garages, dealerships, and fleets

We operate primarily from Bromley across London, Kent, and the M25 corridor. Nationwide transport is available for pre-booked moves.

3. Quotes and Pricing

Quotes provided through our website are estimates only and are not guaranteed prices. The final price is confirmed by our dispatch team before collection and may vary based on:

• Actual distance measured at time of job (not estimated postcode distance)
• Vehicle condition that differs from the information provided (e.g., additional winching required)
• Pass-through charges such as ULEZ, Congestion Charge, or Dartford Crossing
• Night, weekend, or Bank Holiday surcharges
• Additional equipment or access difficulties at the collection point

A minimum charge of £75 applies to all jobs. We will always confirm the final price before dispatching.

4. Booking and Dispatch

Submitting a quote request or trade enquiry does not constitute a confirmed booking. A booking is only confirmed when our dispatch team has acknowledged your request and provided a final price. Response times quoted on this website are targets and not guaranteed.

5. Payment

We accept the following payment methods:

• Debit and credit card
• Contactless payment
• Bank transfer
• Trade account invoicing (subject to approval and agreed terms)

Payment for private recovery and transport jobs is due on completion of the service unless otherwise agreed in writing. For trade accounts, payment terms are agreed individually and subject to approval.

6. Cancellation

If you need to cancel after dispatch has been confirmed, please contact us as soon as possible on 020 3051 9020. A cancellation fee may apply if a vehicle has already been dispatched. The amount will not exceed the quoted job price.

7. Insurance and Liability

Vantage Vehicle Logistics carries Goods in Transit and Public Liability insurance for vehicles in our care during transport. Our liability is limited to the insured value of your vehicle at the time of the loss.

We are not liable for pre-existing damage, mechanical or electrical faults, personal belongings left in the vehicle, or consequential losses arising from delays.

You are responsible for ensuring that any vehicle you ask us to transport is legally owned or that you have authority to arrange its transport.

8. Vehicle Information

You must provide accurate information about the vehicle to be recovered, including its condition, registration, and location. Providing inaccurate information may result in a revised price or inability to complete the job.

9. Complaints

If you are unhappy with our service, please contact us at info@vantagevehiclelogistics.co.uk or call 020 3051 9020. We aim to resolve all complaints within 5 business days.

10. Changes to These Terms

We reserve the right to update these terms at any time. The “Last updated” date at the top reflects the most recent revision. Continued use of our services constitutes acceptance of any changes.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.